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Frequently Asked Questions
Find quick answers about ordering from Dikdik Duds.
How much does shipping cost?
Shipping options and prices are displayed at checkout before payment. The available services depend on your delivery address and the items in your order.
Can I return an item?
Eligible items can be returned within 7 days of delivery. Items must be unworn or unused, with their tags and original packaging. Please contact us before sending a return so we can confirm it and provide the return instructions.
How do I choose the right size?
Check the measurements and sizing information provided on the product page. As sizing can vary between brands and vintage-inspired pieces, we recommend comparing the listed measurements with an item you already own.
How can I track my order?
Orders are sent using tracked delivery. When your order has been dispatched, your confirmation email will include the available tracking details. Tracking may take a little time to update after the parcel has been handed to the courier.
Which payment methods do you accept?
The secure payment methods currently available for your country will be displayed at checkout. These may include major debit and credit cards, PayPal, Apple Pay, Google Pay and Klarna.
Do you offer free delivery?
Yes. UK delivery is free when your order is over £50, and international delivery is free when your order is over £100. The qualifying delivery option will be shown at checkout.
Do you ship internationally?
Yes, Dikdik Duds delivers to a range of international destinations. Select your country or region on the website to view products in the available currency, and enter your delivery address at checkout to see the available shipping options.
Can I exchange an item for another size?
We do not process direct exchanges. The quickest option is to request a return for the original item and place a separate order for the size or product you would prefer. This helps avoid the replacement selling out while your return is in transit.
What should I do if my order arrives damaged or incorrect?
Please inspect your order when it arrives and contact us immediately if an item is damaged, defective or different from what you ordered. Include your order number and clear photographs so we can review the issue and help put it right.
Are any items excluded from returns?
Sale items and gift cards cannot be returned. Returned products must also be unworn or unused, with their tags and original packaging. Items sent back without first requesting a return may not be accepted.
What condition are your items in?
Every item is carefully selected, and its condition and main features are described on the individual product page. Please read the description and review all product photographs before ordering, as the details can vary from one piece to another.
Can I request a particular style or product?
Yes. We are always looking to expand our range and welcome suggestions from customers. Send us a message through the contact form with the style, size or product you are searching for, and we will keep it in mind when sourcing new pieces.